Below is a “starter” list of questions to consider when looking for a mechanic. Be sure to talk with your insurance company — they may have a preferred list.
- Read your owner's manual to become familiar with your vehicle and follow the manufacturer's suggested service schedule.
- Look for a mechanic before you need repairs.
- Make a list of mechanics and repair shops in your area (look in a phone book or online). You may want to choose a facility close to a public transportation line, your home or work. Imagine what you would need to get around if you didn’t have your car.
- Consider what type of business you would prefer: dealership, retail chain stores or an independently-owned business.
- Ask friends and associates for recommendations before choosing a facility.
- Ask about the mechanic’s competence, reliability and honesty.
- Ask about the quality of the work.
- Ask about the cost of the prices.
- Check with the Better Business Bureau and your local consumer organizations about the reputation of the mechanic/business. Ask about past complaints and how they were resolved.
- Check to see if the auto repairs shop is “ASE certified.” ASE stands for The National Institute for Automotive Service Excellence, which is a professional certification testing organization for mechanics. Click here to find ASE approved repairs shops in your area.
- ASE certified mechanics must undergo training and testing every five years to keep their certification.
- Once you’ve narrowed down your list, check out a few shops. It is important, if possible, to get estimates from a few different mechanics.
Take some time to look around the shop. The shop should be clean, professional and organized.
Look for local community service awards, Better Business Bureau membership, American Automobile Association (AAA) awards, trade school diplomas and certificates.
Questions to Ask
- Are you and your staff ASE certified?
- Do you attend any other classes? (Mechanics may take ongoing training.)
- Do you normally work on my type of car (mention the make and model)? Do you specialize in certain types of cars (European, Japanese, domestic, etc.)?
- What brand(s) of replacement parts does your shop use?
- What is your labor rate?
WHN TIP: Average Labor Rates
According to the American Automobile Association (AAA), labor rates range nationally from $30 to $100 per hour.
- What is wrong with my car?
WHN TIP: The Smallest Detail
Help the mechanic by describing when the problem started, what noises or smells you noticed and where they seem to be coming from. Also tell the mechanic the last time you had your car serviced and past problems.
WHN TIP: ???
Ask questions about what isn’t working and what needs to be repaired. Ask the mechanic to explain and show you the problem.
- What are your policies on estimates and repairs?
- How much will this repair cost?
- What is your preferred method of payment?
- How long will it take to do this repair? Do you guarantee that estimate? Can I get that in writing?
- Do you offer a year-long or certain amount of miles guarantee on your work?
WHN TIP: Warranties
The American Automobile Association (AAA) recommends looking for at least a 12-month or 12,000-mile warranty.
- My car is also covered by a warranty (not all cars have this). Would you honor that warranty as well?
- Do you have a loaner car that I can use while mine is being worked on?
- Do you work with any towing companies or body shops for collision repairs?
- Do you have a list of references of current customers?
WHN TIP: References
Ask for references of people who have had different repairs, cars and at different times of the year. This will give you a good range.
WHN TIP: Estimates
Get all estimates in writing. Make sure all your estimates lay out the problem being repaired and all the costs for labor, parts, services, etc. Understand that labor costs may be hard to estimate in advance.
- Call the list of references the mechanic provided and ask about problems they might have had and how they were resolved.
- Evaluate your visit.
- Was the staff helpful and courteous?
- Did the staff make you feel at ease?
- Did they answer your questions?
- Did they take the time to explain areas that you didn’t understand?
- Did the mechanic ask questions about my car?
- Was the shop clean and organized?
- Remember to keep all receipts, repair orders and paperwork.